Sales Manager (Key Account Manager)

Job Summary:

The Senior Key Account Manager is a strategic sales professional responsible for driving revenue growth and fostering long-term partnerships with key enterprise accounts in the data center and cloud solutions sector. This role focuses on understanding clients' complex IT infrastructure needs, developing tailored solutions, and ensuring exceptional customer satisfaction. The ideal candidate will possess a deep understanding of data center technologies, cloud platforms, and the ability to navigate complex sales cycles within large organizations.

Responsibilities:

• Strategic Account Management: 

  • Develop and execute strategic account plans to achieve revenue targets and expand market share within assigned key accounts.

  • Build and maintain strong, long-lasting relationships with key decision-makers and influencers at all levels within client organizations.

  • Conduct regular business reviews to assess account performance, identify opportunities, and address challenges.

• Sales and Business Development: 

  • Identify and qualify new business opportunities within existing and potential key accounts.

  • Lead complex sales cycles, including needs analysis, solution design, proposal development, and contract negotiation.

  • Collaborate with internal teams (e.g., solutions architects, engineering, marketing) to develop and deliver compelling value propositions.

  • Maintain a strong understanding of the competitive landscape and industry trends.

• Data Center and Cloud Expertise: 

  • Act as a trusted advisor to clients on data center infrastructure, cloud services (IaaS, PaaS, SaaS), and hybrid IT solutions.

  • Stay abreast of the latest advancements in data center technologies (e.g., colocation, power, cooling, networking) and cloud platforms (e.g., AWS, Azure, GCP).

  • Clearly articulate the technical and business benefits of the company’s solutions.

• Customer Relationship Management: 

  • Ensure exceptional customer satisfaction by providing proactive support and addressing client inquiries and issues promptly.

  • Act as the primary point of contact for assigned key accounts, resolving escalations and coordinating internal resources.

  • Gather and analyze customer feedback to identify areas for improvement and drive continuous innovation.

• Reporting and Forecasting: 

  • Maintain accurate and up-to-date records of sales activities, customer interactions, and pipeline opportunities in CRM systems.

  • Provide regular sales forecasts and reports to management, highlighting key performance indicators and progress against targets.

  • Participate in sales meetings and presentations.

Qualifications:

• Bachelor's degree in business administration, information technology, or a related field.

• Minimum of [Number] years of experience in key account management or enterprise sales, preferably in the data center or cloud solutions industry.

• Proven track record of achieving and exceeding sales targets in a complex sales environment.

• Strong understanding of data center infrastructure, cloud platforms, and IT solutions.

• Excellent communication, presentation, and negotiation skills.

• Ability to build and maintain strong relationships with senior-level executives.   

• Strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.

• Proficiency in CRM software (e.g., Salesforce).   

• Ability to travel as required.

Preferred Qualifications:

• Master's degree in business administration or a related field.

• Industry certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert).

• Experience selling managed services.