Supervisor, L&D

Key Responsibilities:

• Needs Assessment and Analysis: 

  • Identify skill gaps and training needs across various departments and roles within the ITC company.

  • Conduct surveys, interviews, and performance analyses to gather data on learning requirements.

  • Analyze industry trends and technological advancements to anticipate future learning needs.

• Program Design and Development: 

  • Design and develop engaging and effective training programs, including workshops, online courses, and blended learning solutions.

  • Create instructional materials, such as presentations, manuals, and e-learning modules.

  • Select and manage external training providers and vendors when necessary.

  • Ensure that training programs align with the company's strategic goals and objectives.

• Program Delivery and Facilitation: 

  • Facilitate training sessions and workshops, both in-person and virtually.

  • Coordinate logistics for training events, including scheduling, venue booking, and equipment setup.

  • Provide coaching and mentoring to employees to support their learning and development.

• Evaluation and Measurement: 

  • Develop and implement evaluation methods to measure the effectiveness of training programs.

  • Analyze training data and generate reports on key metrics, such as participant satisfaction, knowledge gain, and behavior change.

  • Use evaluation results to continuously improve training programs.

  • Measure the ROI of training programs.

• Learning Management System (LMS) Administration: 

  • Manage and maintain the company's LMS, including user accounts, course content, and reporting.

  • Ensure that the LMS is user-friendly and accessible to all employees.

  • Troubleshoot technical issues related to the LMS.

• Staying Current with Industry Trends: 

  • Keep abreast of the latest trends in L&D, instructional design, and technology.

  • Attend conferences, workshops, and webinars to enhance professional knowledge and skills.

  • Research and evaluate new learning technologies and methodologies.

• Team Leadership and Collaboration: 

  • Supervise and mentor L&D team members.

  • Collaborate with HR, IT, and other departments to ensure alignment of learning initiatives.

  • Build and maintain relationships with stakeholders across the company.

• Compliance: 

  • Ensure all training programs adhere to compliance standards and regulations.

Specific Considerations for an ITC Company:

• Rapid Technological Change: ITC companies face constant technological advancements, requiring continuous upskilling and reskilling of employees.

• Technical Skills Training: A significant focus will be on providing training in technical areas, such as software development, cybersecurity, data analytics, and cloud computing.

• Soft Skills Development: In addition to technical skills, ITC professionals also need strong soft skills, such as communication, collaboration, and problem-solving.

• Remote and Hybrid Work: The rise of remote and hybrid work models necessitates the development of effective online and virtual training solutions.

• Cybersecurity Awareness: Due to the nature of the industry, cybersecurity training is a critical component of L&D programs.

• Agile Methodologies: Many ITC companies use agile methodologies, so training on agile principles and practices is essential.

Essential Skills:

• Strong instructional design skills.

• Excellent communication and presentation skills.

• Proficiency in learning technologies and LMS platforms.

• Data analysis and reporting skills.

• Project management skills.

• Leadership and team management skills.

• Knowledge of adult learning principles.

• Ability to adapt to very quick changes.