Supervisor, Performance Management

Responsibilities:

• Performance Management Cycle: 

  • Oversee the entire performance management cycle, including goal setting, mid-year reviews, annual performance evaluations, and performance improvement plans.

  • Develop and maintain performance management policies and procedures, ensuring compliance with legal and regulatory requirements.

  • Administer and manage the performance management system, ensuring data accuracy and reporting capabilities.

  • Provide guidance and support to managers and employees on performance management processes and best practices.

• Goal Setting and Alignment: 

  • Collaborate with department leaders to define and align individual and team goals with organizational objectives.

  • Facilitate the development of SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals.

  • Ensure goals are aligned with the company's strategic initiatives and key performance indicators (KPIs).

• Performance Reviews and Feedback: 

  • Develop and implement performance review templates and processes.

  • Provide training and support to managers on conducting effective performance reviews and delivering constructive feedback.

  • Analyze performance data to identify trends and areas for improvement.

  • Ensure consistent application of performance standards across the organization.

• Performance Improvement and Development: 

  • Develop and implement performance improvement plans for employees with performance deficiencies.

  • Collaborate with managers and employees to identify development opportunities and create individual development plans.

  • Support the implementation of training and development programs to enhance employee skills and performance.

  • Work with training department to ensure that training is aligned with performance improvement goals.

• Data Analysis and Reporting: 

  • Generate and analyze performance data to identify trends and insights.

  • Prepare reports and presentations on performance management metrics and outcomes.

  • Use data to inform decision-making and drive continuous improvement in performance management processes.

• Employee Relations: 

  • Address employee concerns related to performance management and provide guidance on resolving performance-related issues.

  • Ensure fairness and consistency in the application of performance management policies.

  • Work with the HR team to ensure compliance with all applicable employment laws and regulations.

• Technology and Data Center Specifics: 

  • Understand the unique performance metrics and competencies required for roles within data center operations and cloud solutions.

  • Develop performance management strategies that align with the rapid pace of technological advancements in the industry.

  • Work with technical teams to understand the performance expectations of highly technical roles.

  • Ensure that security compliance and relevant certifications are considered within performance reviews.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• Minimum of 2-4 years of experience in performance management, preferably in a technology or data center environment.   

• Strong knowledge of performance management principles, practices, and systems.

• Experience with performance management software and HR information systems (HRIS).

• Excellent analytical, problem-solving, and communication skills.

• Experience in the data center or cloud solutions industry is highly preferred.

• Experience with technical performance metrics, talent management and succession planning.

• Experience in a fast paced, rapidly changing environment.